About Us - Rain Chains Direct

About Us

 

Rain Chains Direct has been the web's premier rain chain resource since 2003.  We strive to provide our customers with exceptional value by offering high quality products at exceptionally reasonable prices. We also strive to achieve exceptional, secure, and prompt service throughout the ordering process. Our goal is for you to have an efficient and satisfying buying experience. Rain Chains Direct also supports and endorses sustainable landscape practices. 

We are a small company. Our small size allows us to run all aspects of our business in accordance with the principles we hold as important. Apart from our commitment to a first-rate customer experience, as a business, we also believe we have a responsibility to look beyond our bottom line into other ways we can contribute to the world we all live in. For example: we are a 99% paperless business. Virtually all of our processes have been converted from paper to electronic methods. We are always looking for new ways to become more economically and ecologically streamlined. By engaging in an always-improving framework, we are able to continually introduce new efficiencies which help us continue to offer the highest quality rain chains at the best prices possible.

At Rain Chains Direct, we aim to be the obvious choice when it comes to buying a rain chain. In the last few years, the availability of rain chains has exploded. There are hundreds of places to buy them online as well as multiple large retailers now selling them. So with such a large selection to choose from, why should you choose Rain Chains Direct?

Probably the biggest reason is quality for your dollar. When we say quality, we mean 100% pure copper rain chains designed with beautiful contemporary styling. Many of the chains you see appearing on the market are “copper” as in copper coated, but these are not 100% copper and are a cheaper way of making rain chains. Copper is expensive and it’s tempting to cut costs by using other materials, but for us this is not an acceptable option.

Copper is a 100% recylable material, in that it can be re-used over and over in many different products without affecting it’s essential properties. We are committed to being an environmentally smart company and this is one of the ways we achieve this. We are also completely paperless, by the way!

In addition to the all copper commitment, our chains are all 8.5 feet long. Another unfortunate trend in rain chains today is the 6 foot rain chain. Many sellers are trying to convince customers this is a full length rain chain. It’s not. Unless you have a very tall receptacle, these chains will come up short.

Furthermore, because we are a very efficient company, we are able to keep our costs much lower than many competitors. We pass these savings on to our customers. That is why we have some of the best prices on the web, while still offering a quality product. You can definitely pay more for a rain chain, but it is unlikely you will be getting higher quality. In fact, many of the comparable rain chains on other sites sell for almost double!

We also pride ourselves in top-notch customer service. We get back to you quickly and we love to answer questions and solve problems.

For all of these reasons we believe Rain Chains Direct is the best choice all around for your rain chain purchase. And if you don’t feel that is the case, please tell us why—we love feedback and use it to constantly improve our business practice!

 


Contact Us

We love to answer questions and provide solutions. Please feel free to contact us with any questions you have.

Email us: info@rainchainsdirect.com


Policies and Terms of Sale

 

Privacy Policy

Protecting your privacy while you visit Rain Chains Direct is important to us.  The following statement is here to help you understand how we collect personal information you provide to us on our site.

When you place an order, we need to collect certain information such as your name, email address, shipping/billing address, phone, and credit card information. This information is used in the processing of your order and will never be rented, sold, or shared with third parties. The credit card information you provide us is not stored on file after the initial charge takes place. We may use your mailing information to send you occasional offers (3-4 per year) from our company or to contact you about an order placed.  All emails can be opted out of (with the unsubscribe button within all of our emails) at any time.

Terms and Conditions of Sale

Upon placing an order with Rain Chains Direct, customer accepts this sale agreement as stated here. The terms and conditions of merchandise sold are subject to change without prior notice, except that the terms and conditions that are posted on the site at the time of the sale will govern the order in question.

Import, Duty, and Customs Fees that may be due in countries outside the United States are the responsibility of the purchaser and are governed by local government and carrier requirements. Please consult the local laws governing fees related to importing these goods.

Return Policy

Your satisfaction is our primary concern and we want you to be happy with your purchase. If for any reason you are not completely satisfied, we will accept returns within 30 days of receipt of the item on any unused products we sell with no questions asked. Please contact us by phone or email so we can arrange for return. We cannot accept returns on used rain chains that have already been used.

Should you have any questions on an of our policies or terms and conditions, please contact us at info@rainchainsdirect.com or 1-855-843-7246 (toll free).


Privacy and Security


Information we collect

We collect various types of information when ordering and checking out on our website.  This information is used to successfully process your order.  To do this, we may collect your name, address, phone number, email, and credit card information.  This information is stored in our logs, except for credit card information, which is not stored on our servers (for your security).  We may also use cookies which are identifiers used to give us information about the way users browse our website.  These cookies may also be used to track ads on other networks.

How information is used

Information we collect is used for processing orders and determining customer usage of our website.  It is also used to track advertising performance related to visitors from various ad networks.  We do not share information with 3rd parties and only collect information relevant to your experience and ordering on our website.  We will not sell or rent your the information we collect.

Security of Information

Securing your information as a customer is vitally important to us. When you enter in sensitive information on our website, you will always be using secure socket layer technology (SSL). We use the accepted industry standards to protect all personal information submitted to us, during transmission and once we receive it. 

Changes in policy

Our privacy policy may change occasionally.  If changes are made to our privacy policy they will be made available on this page.If you have any questions about security on our Web site, you can send email us at info@rainchainsdirect.com.